Senior Technician, Field Services

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. 

SES Space & Defense (SES S&D) line of business operates a Field Service Representative (FSR) Office from Fairbanks, Alaska. Each member of the SES S&D team plays an integral part with incident management while proactively managing a Alaska and Southern California (SOCAL) regional networks 24x7x365.  The FSR team must maintain a broad knowledge and understanding of user technology products and services.  These functions include IT Support Levels (Tiers) as defined by ITILv4 as Level 2/Tier 2 and Level 3/Tier 3 functions.

The Alaska/SOCAL Field Service Technician will execute in-depth technical support functions on multiple complex end-to-end regional networks in Alaska and SOCAL comprised of shared satellite teleports, commercial gateways, data centers, terrestrial fiber circuits, and terrestrial microwave radios utilizing ticketing, and network monitoring tools. SES S&D operates its own regional Alaska/SOCAL MPLS Network supporting the safe transport of our customers data.  The Alaska/SOCAL Field Service Technician will be required to monitor the network to find anomalies, conduct installs, on-site touch maintenance, and resolve issues prior to or after service interruption and provide solutions to problems that cannot be managed by Tier 1/2 Technicians in the Global Network Operations Center and escalate support to the highest technical resources available until resolved and services are restored.

Primary & Essential Accountabilities

• Extensive knowledge of power generation systems, including diesel, natural gas, and hybrid units used in remote and harsh environments.
• Proven ability to operate, maintain, and repair power generation units, commercial battery banks, wind turbines, and solar panel arrays
• Experience with cold-weather operations, including fuel management, insulation techniques, and equipment winterization.
• Familiarity with microgrid systems and integration of renewable energy sources into isolated power networks.
• Ability to troubleshoot electrical and mechanical faults in generation and storage systems under emergency conditions.
• Competence in using diagnostic tools and software for monitoring and optimizing generator performance.
• Understanding of environmental regulations and safety standards, including EPA compliance and hazardous material handling.
• Willingness to travel and work in remote locations, often with limited access to support and infrastructure.
• Strong documentation and reporting skills, including maintenance logs, fault reports, and operational summaries.
• Ability to work independently and make critical decisions during outages or system failures.
• Climber certification preferred for accessing wind turbine components and elevated solar installations.
• Security clearance eligibility may be required depending on site access and operational scope.
• Familiar with the Global Network Operations Security Center Satellite Access Request Process
• Plan communications networks by operational regions in Alaska and Southern California
• Monitor satellite links at various teleports, terrestrial fiber, and microwave LOS networks.
• Provide option files and configurations files for multiple networks and network interface devices.
• Ability to transmit and receive required documentation, outage notifications, link budgets, and trip reports
• Attend and achieve competent climber and rescue climber certification required for MW Tower work
• Disseminate information regarding planned maintenance performed by terrestrial vendors and commercial teleports, report status and monitor usage for the security of our customers' data.
• Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, and equipment integration or testing.
• Close-related trouble tickets for all the above functions.
• Develop, implement, and maintain policies and procedures as related to each customer/end user.
• Respond to emergency network outages in accordance with business continuity, service level agreements, and disaster recovery plans.
• Work with various internal engineering teams to store and update technical documentation.
• Protect organization's value by preserving the confidentiality of information.
• Operate in remote regions from home/hotel environment during emergency situations supporting rural communities in Alaska and Southern California.

Qualification Requirements

• High School Diploma experience in wireless communication, network engineering, or related field work with at least two years progressively complex network systems or equivalent combination of education/training and experience.
• A + certification or ability to obtain within 180 days of hire.
• Network + certification or ability to obtain within 365 days of hire.
• Proven experience and expertise in satellite and network troubleshooting exhibiting strong analytical and problem-solving skills.
• Strong verbal, written and interpersonal communication skills with ability to work independently or in a team environment with end users and all levels of
• Candidate must have experience managing and supporting iDirect remote terminals, TCP/IP traffic to include general networking concepts and SATCOM/RF concepts.
• Knowledge of current IT systems/platforms, operating systems, applications, and security methods.
• Ability to guide and mentor newly hired technicians and provide continual process

Qualification Preferences

• Prior SATCOM remote terminal and MW Tower experience preferred
• A+, and Net+ certifications experience preferred
• Knowledge of Microsoft Office suite and applications
• IP routing and switching related experience in areas of Juniper or Cisco network interface technologies
• Use of various trouble ticketing systems like Science Logic SL1, ServiceNow etc.
• Use of spectrum monitoring tools such as SatMonics, etc.
• Use of network monitoring tools such as What’s Up Gold, SolarWinds etc.

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.  #LI-Onsite #LI-DR1