Global NOC Technician

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. 

Global NOC Technician, Tier 1

Onsite from Tampa, FL

As our Global NOC Technician, Tier 1, you will execute in-depth technical support functions on multiple complex end-to-end global networks comprised of satellite teleports, commercial gateways, data centers, terrestrial fiber circuits, and terrestrial microwave radios utilizing ticketing, and network monitoring tools. SES S&D operates its own MPLS Global Communications Network (GCN) to transport our customers' data safely. You will need to monitor the network to find anomalies and resolve any issues before service interruption. Any problems that cannot be managed by Tier 1 Technicians should be escalated to the highest technical resources available for resolution.

Primary Responsibilities

• Activate and authorize remote satellite terminals access to include Peak and Pol alignment of satellite Terminals.
• Experience with Frequency Spectrum Management using Kratos MONICS carrier monitoring tools
• Familiar with the Satellite Access Request Process
• Monitor and/or respond to satellite interference. Coordinate internally with Tier 2, Engineering, and with Satellite Operators to resolve these issues as required
• Plan communications networks by operational regions
• Monitor all elements of TDMA and SCPC satellite links at various commercial satellite teleports, backhaul terrestrial fiber optic circuits and wireless access points.
• Generate option files for multiple iDirect networks.
• Ability to transmit and receive required documentation, outage notifications, link budgets, etc. via Classified systems.
• Monitor all elements of the Global Communications Network (GCN) and work with various data centers, Teleports, and terrestrial vendors.
• Disseminate information regarding planned maintenance performed by terrestrial vendors and commercial Teleports, report status and monitor usage for the security of our customers data.
• Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, and equipment integration or testing.
• Open, track, escalate (if required) and close related trouble tickets for all the above functions.
• Follow policies and procedures as relates to each customer/end user for both primary and COOP Operations Center locations.
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
• Work with various internal engineering teams to store and update technical documentation as relates to all networks.
• Field after- hours IT calls and reset passwords for authorized users and assist with resolving MWR Global ICP customer issues.
• Protect organization's value by preserving the confidentiality of information.
• Adhere to all prescribed security policies to the level of SECRET
• Operate remote Global NOSC Kit from home/hotel environment during emergency situations
• Perform other duties as assigned

Required Qualifications

• Associate Degree in wireless communication, network engineering, computer science or a combination of related field experience with at least two years progressively complex network systems engineering experience or equivalent combination of education/training and experience
• Prior SATCOM Network Operations Center or Security Operations Center experience
• Security+ certification is required, or ability to obtain within 180 days of hire
• Network+ certification is required, or ability to obtain within 365 days of hire
• Proven experience and expertise in satellite and network troubleshooting exhibiting strong analytical and problem-solving skills
• Strong verbal, written and interpersonal communication skills with ability to work independently or in a team environment with end users and all levels of management
• Candidate must have experience managing and supporting iDirect hub solutions, TCP/IP to include general networking concepts and SATCOM/RF concepts
• Knowledge of current IT systems/platforms, operating systems, applications, and security methods.
• Ability to guide and mentor newly hired technicians and provide continual process
• Active U.S. Government Department of Defense (DoD) security clearance with the ability to obtain and maintain SECRET clearance level

Preferred Qualifications

• Active U.S. Government, DoD TOP SECRET SCI
• iDirect TDMA, HughesNet, IPoS certifications, Comtech SLM5650B and/or ViaSat MD1366 experience
• Microsoft Office suite and applications
• IP routing and switching related certifications in areas of Juniper or Cisco network interface technologies
• Use of various trouble ticketing systems like, Science Logic SL1, ServiceNow, etc.
• Use of spectrum monitoring tools such as SatMonics, etc.
• Use of network monitoring tools such as Whats Up Gold, SolarWinds etc.

The base salary range for this full-time position is $75,000.00 - $80,000.00 + shift differential + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law. #LI-Onsite #LI-DR1