SATOPS SOF Deployable Node (SDN) Supervisor

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. 

Location: Tampa, FL

Summary

The SATOPS SDN Supervisor leads a 17-person team of SDN Tier 1 and Tier 2 satellite communications and network operations technicians providing 24/7 service desk coverage at the SOCOM HQ on MacDill AFB in Tampa, Florida. Works closely with the on-site government customer to identify, recommend, develop, implement, and support cost-effective management and technical solutions to satisfy SOF Deployable Node (SDN) satellite communications and network operations mission requirements. Ensures technicians are providing effective monitoring, control, troubleshooting, and configuration of SDN satellite communications networks and terminals, which includes forward deployed satellite earth terminals and other satellite communications equipment. Defines and implements SDN satellite communications and network operations policies, procedures, and best practices that provide cost effective and secure systems and operations. Monitors the operation, analyzes the current situation, and makes recommendations that maximize the use of available resources to achieve the highest levels of performance. Coordinates initiatives to improve production and communications, and plans and forecasts staff and satellite communications networks and operations resources to meet customer requirements and initiatives. The position duty schedule is based on a 40-hour work week (typically 5-days per week for 8 hours per day).

Primary & Essential Accountabilities

• Directs day-to-day activities of 17-person SDN Tier 1/Tier 2 satellite communications network and operations staff
• Manages the deployment, monitoring, maintenance, development, upgrade, and support of customer SDN satellite communications nodes and operations
• Maintains effective communication with the customer, program manager, as well as operations and staff organizations to assure that information systems and technologies for current and future requirements are provided, improved, and replaced as required
• Works closely with the customer to define critical information needs
• Provides advice regarding current SDN operations and emerging technology
• Participate in the research, evaluation and selection of new SDN capabilities to meet customer requirements
• Participate in the development and implementation of SDN policies and procedures and standards relative to customer requirements
• Oversees team projects in support of customer requirements
• Performs recruitment, scheduling, development, evaluation, and enacts disciplinary action, if needed, of 17-person team
• Participate in SDN satellite communications network and operational planning
• Enforces SDN satellite communications network and operations policies, standards, practices, and security measures to provide effective and consistent information processing to ensure the integrity and reliability of information, communications, and support systems
• Maintains knowledge of developments in SDN satellite communications network and operations technologies and makes recommendations for incorporating these new developments into future capabilities to meet customer requirements
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations         
• Shows initiative in constantly reassessing operational and strategic requirements and makes suggestions that proactively address changing customer needs
• Protects organization's value by preserving the confidentiality of information

Qualification Requirements

• Bachelor's Degree, a combination of education and experience, or 10 years of equivalent related experience required
• Five years or more of experience managing operational teams and/or thorough advanced college training in management or information services
• 5+ years of in-depth SATCOM knowledge
• DoD 8750 IAT Level II certification (Sec+, CCNA, CCDA, CCNP or CCDP) required
• Candidate must have a Top Secret (TS) Clearance with SCI eligibility.
• Candidate must have experience managing and/or supporting iDirect hubs and general networking and SATCOM/RF concepts.
• Strong interpersonal skills are required to deal with personnel situations as well as excellent management skills to successfully perform the planning, directing, reporting, and administrative responsibilities involved
• is desired
• Ability to work independently and to promote the effective teaming of others in order to achieve objectives
• Strong verbal, written and interpersonal communication skills
• Ability to successfully interact with all levels of management, other IT professionals and end-users
• Strong analytic and problem-solving skills
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Desirable Qualifications

• Microsoft Office suite
• Trouble Ticket Tracking through Remedy
• DoD 8750 IAT Level II certification (Sec+, CCNA, CCDA, CCNP or CCDP)
• A comprehensive, and frequently updated, knowledge of the general direction of the satellite communications industry
• Experience with Hawkeye, Tampa Microwave, Snap SATCOM terminals

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.  #LI-Onsite #LI-DR1