SDN Satellite Operations Technician Tier 2

Who We Are:

At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide.

Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical.

At SES Space & Defense, our people are our competitive advantage. You’ll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most.

#LI-Remote

Title: SDN Satellite Operations Technician Tier 2
Location: Onsite from MacDill AFB, FL
Summary
The SDN Satellite Operations Technician Tier 2 will provide tier 1 and tier 2 satellite and network operations support. Tier 2 level support is considered advanced support, which includes Quality Control (QC). The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking may include shift work including weekends and holidays. The duty schedule will be based on a 40-hour work week (nominally, 5-day work week with 8 hours per day). Analyzes moderately complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges and other devices. May include local and wide area networks, data, and voice communications. Networks may be one or a combination of terrestrial, wireless, or satellite.
Primary & Essential Accountabilities
• Continuously monitor network and space segment performance to provide customer tier 1 and tier 2 support as required
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets as required to resolve network or terminal issues
• Provide Quality Control (QC)
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for equipment
• Analyze, troubleshoot and resolve product related issues resulting from hardware upgrades, configuration changes, equipment integration or testing
• Analyzes moderately complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices
• Resolves interoperability problems to obtain operations across all platforms including email, file transfers, multimedia, teleconferencing and the like
• Configure systems for user environments
• Supports acquisition of hardware and software as well as subcontractor services as needed
• May contribute to proposal efforts
• Support, communicate, reinforce and defend the mission, values and culture of the organization
Required Qualifications
• Bachelor’s degree in computer science or related field with five years progressively complex network systems engineering experience or equivalent combination of education/training and experience)
• Competent technical expertise and application domain knowledge
• Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
• Experience managing and supporting TCP/IP and general networking concepts and SATCOM/RF concepts
• One or more DoD 8570 IAT-II certifications (Security+, etc.)
Desirable Qualifications
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law

The final base salary offered will be determined based on factors such as the position’s location, the candidate’s relevant skills, experience, and qualifications.

Where applicable, this position may also be eligible for an annual bonus. Employees are eligible to participate in SES Space & Defense’s benefits programs, which include paid vacation, sick and personal leave; medical, dental, vision, life, and disability insurance; a 401(k)-retirement plan; and others.